Community Alarms

We manage the community alarms and telecare service on behalf of Glasgow City Council, operating 24 hours a day, 365 days a year. We provide all aspects of the service from equipment installation to call handling and a response service.
This service provides reassurance and support to elderly or vulnerable people, allowing them to remain as independent as possible in their own homes.

Our equipment offers reassurance to service users as they know they are only the touch of a button away from calling for help and assistance if needed.

All alarm calls result in immediate voice contact being established with our highly skilled operators at our response centre located in Glasgow city centre.

Staff assess each situation and decide on the most appropriate action which may include contacting a next of kin, sending out a response team of home carers or calling the emergency services.

Telecare involves the placing of discreet sensors around a service user’s home to monitor environmental risks such as smoke, flood or gas and personal risks such as falls or seizures. The sensors work in conjunction with our community alarms service.

The community alarm and telecare service is accredited by industry regulatory body the Telecare Services Association (TSA). This esteemed accreditation confirms that all areas of service (referral, call monitoring and response) are being carried out to the highest standard. This provides reassurance not only to our clients, but also to their families.

Service users can apply to Social Work Services for a financial assessment and, depending on the outcome, may receive the service free of charge. If not, the maximum charge for this service is £3.20 per week. 

If you would like to be assessed for this service, please contact your local Glasgow City Council social work services office using the links below. 

Useful links

Contact Glasgow City Council's Telecare Services

View Glasgow City Council's leaflet on Telecare Services

Community Alarms Brochure