Key facts at a glance

  • Facilities management services including catering, building and window cleaning, janitorial services, and school crossing patrol services. 
  • Care services including home care, EquipU, Transport and Support Service, child support service, and community alarms.
  • Encore Hospitality Services including public and staff catering for Glasgow City Council and other private sector organisations.
  • Support services including finance, human resources, learning and development, ICT and marketing, transport, technical services, and procurement.
  • An annual turnover of more than £136 million.


Total number of staff - 6,634
  • males – 1,099 (15% of the workforce)  
  • females – 5,535 (85% of the workforce)
  • full-time staff - 1,567
  • part-time staff - 6,052


  • Over 63,000 children in Glasgow schools have access to catering services. 
  • Almost 4,000 breakfasts are provided daily in all schools during the school term adding up to 790,000 served each year
  • in 2016/17 primary school free meal uptake was 81.1%.
  • In 2016/17 secondary school free meal uptake was 60%.


  • 54,500 hours of weekly help and assistance are delivered in mainstream, reablement and help at home care.
  • Every week, we carry out 87,000 home visits to clients.  
  • 2.83 million hours of service were provided to clients during 2016/17.
  • The home care service ensures that over 6,200 Glaswegians have a better quality of life in their own home.  
  • User satisfaction levels were 94% in a stakeholder satisfaction survey undertaken in 2016


  • 92% of equipment deliveries were on time in 2016/17. .
  • Total value of equipment recycled and reissued was £4 million in 2016/17.

All facts correct at March 2017.